Frequently Asked Questions

We cover 8 major legal categories: (1) Tenancy & landlord-tenant disputes, (2) Employment & labor law, (3) Consumer protection & complaints, (4) Family law including marriage, divorce, and succession, (5) Business registration & compliance, (6) Contract review & disputes, (7) Land & property law, and (8) Constitutional rights. Each response cites the specific Kenyan laws that apply to your situation.

Juahaki AI can provide general information about criminal law, your rights when arrested, bail procedures, and the criminal justice process in Kenya. However, for active criminal cases, we strongly recommend connecting with a licensed advocate. We can refer you to criminal defense lawyers through our advocate network.

Yes, tenancy is one of our most popular categories. Juahaki AI can help you understand the Rent Restriction Act, legal eviction procedures, deposit return rights, rent increase limits, and what to do if your landlord violates your rights. We can also generate demand letters for unpaid deposits.

Absolutely. We cover the Employment Act 2007, including wrongful termination, notice periods, severance pay, unfair labor practices, workplace discrimination, and how to file complaints with the Employment and Labour Relations Court. We can also help you draft demand letters for unpaid wages.

Yes. Juahaki AI can guide you through sole proprietorship, partnership, and limited company registration requirements in Kenya, including BRS registration, KRA PIN applications, and necessary licenses for different business types.

Currently we generate: Demand Letters, Tenancy Agreements, Employment Contracts, Sale Agreements, and Affidavits. Each document is professionally formatted, compliant with Kenyan law, and delivered as a downloadable PDF. We regularly add new document types.

The process is simple: (1) Tell us which document you need, (2) Answer a series of guided questions via WhatsApp to provide the necessary details (names, dates, amounts, etc.), (3) Pay via M-Pesa, (4) Receive your professionally formatted PDF document within minutes. You can review and request changes if needed.

Our documents are drafted to comply with Kenyan legal requirements and use standard legal language. However, some documents may require notarization, witnessing, or stamping to be fully enforceable depending on the type. Juahaki AI will inform you of any additional steps needed for your specific document.

The PDF is delivered as a final document. If you need changes, you can request a new generation with updated details. We recommend reviewing all the information carefully during the guided Q&A process before payment.

Yes. We comply fully with the Kenya Data Protection Act (DPA) 2019. Your conversations are transmitted over WhatsApp's end-to-end encryption. On our side, your data is stored securely and we do not share your personal information or conversation content with third parties.

Absolutely. Under the Kenya Data Protection Act, you have the right to request deletion of your personal data at any time. Simply send "delete my data" on WhatsApp or email help@juahaki.ai, and we will process your request within 72 hours. This includes all conversation history, personal details, and generated documents.

Your conversations are only accessible by our AI system for the purpose of providing legal guidance. Human staff may access anonymized conversations for quality assurance and AI improvement, but personal identifiers are removed. If you escalate to an advocate, relevant conversation context is shared with your consent.

We do not store your M-Pesa PIN or sensitive financial details. Payment processing is handled securely through Safaricom's Daraja API. We only store transaction references for your payment history and receipt purposes.

While our AI is trained on verified Kenyan law and includes citations for verification, no AI system is perfect. If you believe a response is incorrect, please let us know by typing "report" in the chat. Our legal team reviews all reported responses. For critical legal matters, we always recommend verifying with a licensed advocate.

You can reach our support team through multiple channels: (1) WhatsApp — type "help" or "support" in your chat, (2) Email — help@juahaki.ai, (3) Contact form on our website. Our AI assistant is available 24/7, and our human support team responds Monday-Friday, 8AM-6PM EAT.

If your M-Pesa payment fails, check that: (1) You have sufficient balance, (2) Your M-Pesa PIN was entered correctly, (3) You are not exceeding daily M-Pesa limits. You can try again by resending your question. If the issue persists, contact us on WhatsApp with your phone number and we will investigate.

Yes! Many small businesses use Juahaki AI for contract review, employment law guidance, business registration help, and document generation. For organizations with higher volume needs, contact us about partnership and enterprise pricing options.